Semi-Charmed Life

Dear JCPenney

This was an email I sent to JCPenney this morning:

To Whom It May Concern,

I recently purchased two pairs of Dockers Slim Straight pants from your website, on the premise that there was a 50% off sale coupon that was available. The restrictions stated that it was only to be used on items which were at retail price, and to my dismay, nearly EVERYTHING on the JCPenney website is priced at a slight discount.

I looked past that because I was already on the website and I was in need of a pair of pants at the time, so I picked up two pairs of Dockers. The shipping was $12 for two pairs of pants, which I thought was somewhat expensive but I considered it a convenience tax and went ahead and bought the pants.

I waited two weeks for the pants to arrive, which I thought was unacceptable. I did not expect a major retailer like JCPenney to have such poor turnaround time.

But I looked past it because my pants had already arrived and it was too late to do anything except to be happy with my pants. Well, one of the pairs of khakis was missing a button. I was a little disheartened because this was supposed to be a NEW item and it already had a defect (rear pocket button was missing).

However, I told myself it was a minor inconvenience because a missing button is an easy fix, and would not be worth the hassle of a return.

Well, this morning I decided to wear my khakis to work and what do I notice on my commute to work? A gaping hole in my crotch which was caused by a break in the seams.

This is where I must draw the line in what is acceptable. A large retail chain such as JCPenney should be expected to provide a certain level of standards that at the minimum should include defect-free products.

I was able to overlook the deceptive "online coupon," the overpriced shipping which arrived two weeks after I ordered (in cheap paper packaging nonetheless), and the missing button, but I have to walk around with a gaping hole in my crotch today and this is where I draw the line.

I am asking that a new pair be sent to me and that a pre-paid shipping label be provided so that I may send in the old defective pair. (Dockers® Flat Signature Straight Fit Pants 31x30 Cloud color)

Please get back to me as soon as possible. You may also contact me at (xxx)xxx-xxxx. I look forward to hearing from you soon.

Regards,

Alvin

Hopefully they'll send me a new pair of pants . . . and maybe even throw a freebie while at it.

But that's probably asking for too much.

Anyway, can anyone who is computer savvy tell me how to get rid of that UGLY ass "Get Firefox" banner on my site? The coding is probably embedded in the Wordpress theme but I tried looking and could not find it. I don't usually notice it because I use Firefox at home and I guess it only shows when you're on another browser.